Zapp × Amadeus Redha
An unofficial concept for the Director, Brand Marketing & Growth role

Rather than tell you how I'd approach the role, I built the first thing I'd want in the first quarter.

London doesn't run on a calendar. It runs on moments: the first cold night, kick-off, the 6pm Valentine's panic, the 2am shift finish. This is a working tool that turns each one into a campaign brief, with the plan behind it.

Three things on this page
1

The Moments Engine

Pick a London moment and get a brief: the categories that spike, the idea, the channel mix, a partner and a measure.

Responds to: cultural relevance and brand awareness
Try it →
2

How I'd run the function

A 90-day plan, the team shape, a partnership shortlist and the scorecard I'd want to be held to.

Responds to: owning the full function and the team
Read it →
3

About me and my CV

Ten years building marketing functions and running brand and demand campaigns. CV and LinkedIn at the end.

Responds to: brand intuition and influencing power
Meet me →
01 · The Moments Engine

Pick a London moment.

Sixteen moments, each built as a brief from my own point of view. Shuffle through them or copy one out.

Responds to: cultural relevance and brand awareness · cross-functional integration
02 · How I'd run it

The engine is the output. Here's the function behind it.

Responds to: the full marketing function · the team

Zapp isn't selling speed. It's selling the moment, saved, and premium means getting the taste right as well as the timing.

01

Moments over calendar

Plan around what London is doing tonight as well as the retail calendar. Triggers such as weather, kick-off and shift ends live in CRM, not in a deck.

02

CRM is a brand channel

Every push is a piece of brand. Fewer, sharper, better-timed messages, written with the Creative Director.

03

Partners who get our customer

Not the obvious ones. Brands and people that make a Zapp customer feel understood, not targeted.

04

Every idea carries a number

Each campaign launches with a hypothesis and a holdout, so the creative risks are ones the business can measure.

First 90 days

Listen, build, prove.

Days 0–30

Listen

Learn the business before changing it
  • Ride-alongs and dark-store shifts; 20 customer conversations across core postcodes
  • Audit CRM journeys, paid efficiency and the creative pipeline with the Creative Director
  • Brand perception baseline: how London sees Zapp against the alternatives
  • One-to-ones with commercial, product and ops to agree what marketing must move
Output: a one-page diagnosis and an agreed scorecard
Days 31–60

Build

Set the standard and the system
  • Moments calendar and live triggers wired into CRM
  • Team shape agreed: roles, gaps, hiring plan, weekly rituals
  • Partner pipeline: 10 scored targets, three in conversation
  • A ring-fenced test-and-learn budget with clear kill rules
Output: the operating model and the first brief signed off
Days 61–90

Prove

Ship one moment, end to end
  • First integrated moment campaign live, made in-house with the Creative Director
  • Measured against a holdout: new customers, AOV, Zapp+ conversion
  • Brand tracker wave 1 read out with actions
  • Quarterly roadmap presented to the leadership team
Output: a result, a readout and the next quarter's plan
Team shape

Small pods that don't need managing into action.

Brand & Content

Campaign strategy, social and OOH, paired daily with the Creative Director.

Lifecycle & CRM

Triggers, journeys and Zapp+ retention. Owns the holdouts.

Growth & Paid

Paid social and search, postcode-level targeting, CAC payback.

Partnerships & Culture

Brand partners, creators, experiential and the London radar.

Monday: moments radarWednesday: creative critFriday: numbers, wins, kills
Partnership board

Not the obvious ones.

Responds to: influencer and partnership strategy

A starting shortlist of partner types. Effort and impact scores are my first-pass estimates.

Scorecard

How I'd want to be held to account.

Responds to: brand perception and customer insight · outcome-oriented creativity
Brand

Is the brand working?

  • Prompted awareness in core postcodes (quarterly tracker)
  • “Premium” and “for people like me” association against rapid-delivery and supermarket alternatives
  • Share of cultural moments owned (earned coverage and social conversation)
Commercial

Is it paying back?

  • New customers per moment, incremental against a holdout
  • Order frequency and AOV by cohort and category
  • Zapp+ conversion and 90-day retention
Efficiency

Are we fast and lean?

  • CAC payback period by channel and postcode
  • CRM incremental revenue, measured rather than attributed
  • Brief to live, in days: speed is part of the brand
03 · About me

Amadeus Redha: marketing leader, storyteller.

I have spent 10+ years building marketing functions from the ground up and running full-funnel, culturally led campaigns, in-house and for brands including IKEA, Juventus and the Royal Albert Hall. I'm Head of Marketing at Brandpie, where I took the function from one person to four, and strategic advisor to the CEO of Fifth Corner.

Outside the day job I write and direct films (BAFTA- and Netflix-recognised), which is why taste and storytelling matter to me as much as the numbers. I'm based in London and my notice period is one month.

Brand strategyIntegrated campaignsCRM & lifecycle (HubSpot)Paid & performancePartnerships & co-marketingEvents & experientialTeam buildingBrand tracking & dashboardsAI-enabled workflows
£4Mrevenue influenced
+77%increase in internal engagement with marketing
+88%uplift in customer engagement

Thanks for taking a look. My CV and LinkedIn are here if you'd like to talk.